Refund and Cancellation

Last updated: 1 November 2026.

Monthly plans

You can cancel a monthly plan at any time in your account on the learning platform. Your access continues until the end of the month you have paid for, and no further payment is taken. We do not refund part of a month that has started.

Prepaid tiers and workshops

A prepaid tier or workshop is digital content that is delivered at once. When you enrol, you agree that delivery begins immediately and that you give up your right of withdrawal as soon as you start the lessons. If you have not opened any lesson, you can withdraw within 14 days of the purchase by writing to This email address is being protected from spambots. You need JavaScript enabled to view it., and we refund the full price.

Changing your pace

You can change between Normal and Intensive pace at the start of a new month. Changing the pace is not a cancellation.

If something goes wrong on our side

If the platform is unavailable for a long period for reasons on our side, we extend your access accordingly. If a lesson cannot be delivered at all, we refund the part of the price that corresponds to it.

How to contact us

Write to This email address is being protected from spambots. You need JavaScript enabled to view it.. We answer within one working day. Refunds are paid by the method you used to pay, within 14 days of our confirmation.

Your statutory rights

Nothing in this policy limits the rights you have as a consumer under the law of your country of residence.